---
title: "How are CSAT ratings attributed?"
slug: "how-are-csat-ratings-attributed"
description: "CSAT ratings are linked to the Agent who most recently sent a response, rather than the Conversation owner or the Agent who closed the Conversation."
updated: 2024-10-22T04:44:47Z
published: 2025-01-30T20:02:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How are CSAT ratings attributed?

CSAT ratings are attributed to the Agent that last sent a response, not the owner of the Conversation or the Agent that closed the Conversation.