---
title: "HiOperator Overview"
slug: "hioperator-overview"
description: "HiOperator is a customer service-as-a-service solution that allows businesses to handle client customer service tickets faster and more accurately through the power of human and Artificial Intelligence technology. Visit Gladly Help Docs to learn more."
updated: 2025-01-18T07:31:53Z
published: 2025-01-30T20:02:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HiOperator Overview

HiOperator is a customer service-as-a-service solution that allows businesses to handle client customer service tickets faster and more accurately through the power of human and Artificial Intelligence technology. HiOperator can resolve customer service issues more quickly, more accurately, and more securely by pairing AI technology with its highly empathic, US-based Customer Service Agents.

HiOperator makes it possible for your brand to deliver lighting fast and highly customizable coverage across all digital channels with US-based, AI-powered, empathetic customer service Agents.

## **Benefits**

Partnering HiOperator with Gladly makes it possible for your brand to deliver lighting fast and highly customizable coverage across all digital channels with US-based, AI-powered, empathetic Customer Service Agents.

**Scaleable and Flexible**

Quickly scale coverage to increase capacity to meet unexpected increases in demand or seasonal fluctuations.

**Super Agents at The Ready**

Empowered Agents ready to deliver the personalized, high-touch experience with 100% US Based W2 Employees.

**Customized Workflow**

Design the customer experience to meet the needs of your customers.

**HiOperator is a Member of your Team**

Gladly ensures that HiOperator’s customer service specialists and the brand’s customer service team have all the information they need about the customer to make the conversations radically personal right from ‘hello.’ HiOperator is an extension and member of your team on a single Gladly platform.

![Customer service conversation about shoe size exchange request and confirmation.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/HiOperator-team-member-1024x733.png)

**Leveraging Tech to Provide the Customer the Best Experience**

HiOperator’s custom-built workflows are designed to the brand's needs and empower HiOperator customer service specialists to provide the support that is exactly in alignment with the brand's voice, policies, and procedures.

![Customer service interface showing warranty request and communication with user Brittany S.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/HiOperator-overview-1024x800.png)

**From Tier 1 to Tier 3 Customer Service**

HiOperator customer service specialists can transfer customers to the brand’s customer service team with full context and even add a note to make it easy for the team to pick up a conversation without skipping a beat.

![Customer service conversation regarding an exchange request for shoes and policy exceptions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/HiOperator-customer-service-1024x732.png)

## **Supported features**

HiOperator supports the following features with Gladly:

- Channels – email, voice, and chat

Works with Gladly:

- Customer Profile
- Conversation Timeline
- Inbox