---
title: "Hide ‘Decline’ Option"
slug: "hide-decline-option"
description: "Prevent Agents from declining calls routed to them by hiding the Decline option from the notification banner."
updated: 2026-03-06T07:44:03Z
published: 2026-03-06T07:44:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hide ‘Decline’ Option

Prevent Agents from declining calls routed to them by hiding the **Decline** option from the notification banner.

![Incoming call interface showing options to accept or decline the call from Todd Cheng.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Group 2724 (1).png) See [Configure Voice Routing Settings](https://help.gladly.com/docs/configure-voice-routing-settings) and learn how to configure the *Decline calls* option.

Note that Agents can still miss a phone call if they don't accept or decline it within the [allotted time](https://help.gladly.com/docs/call-routing-timeout-settings#how-long-a-call-is-offered-to-an-agent-before-its-routed-to-another-agent). Alternatively, Agents should go [unavailable from the Voice Channel](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers#mark-yourself-unavailable-for-a-channel) if they need to stop receiving incoming calls.