---
title: "How do we hide Chat durning non-business hours?"
slug: "hide-chat-when-closed"
description: "Since your team might not work 24 hours a day, Administrators can configure Glad App to only show up on your website during your office."
updated: 2026-01-05T22:49:54Z
published: 2026-01-05T22:49:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do we hide Chat durning non-business hours?

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Since your team might not work 24 hours a day, Administrators can configure Chat to appear on your website only when you have staff working. You can configure this based on your organization-level time zone configuration.

See [Chat Hours](https://help.gladly.com/docs/create-and-configure-chat#office-hours) to configure when Chat is visible on your website. Once configured, review the [Display Rules](https://help.gladly.com/docs/create-and-configure-glad-app#display-rules) to understand how Chat will behave based on your current configuration.

## Situations where a chat may come in after-hours

Customers may start a chat after hours in the following scenarios:

- They finished onboarding before business hours closed but did not send a message until after. In this case, the chat will still go through (e.g., if they finished [onboarding](https://help.gladly.com/docs/create-and-configure-glad-app#onboarding-activated) at 4:59 PM and sent the first message at 5:01 PM after business hours closed at 5:00 PM).
- Their computer clock is off. Chat uses the Customer's computer time instead of the server time. If the server time is 5:01 PM, but the Customer's computer clock is 4:59, they can still chat in.