---
title: "How is HiOperator different from a traditional outsourcer or BPO?"
slug: "hi-operator-difference-with-bpo"
description: "HiOperator provides flexible, scalable, and customizable solutions with an AI-enabled solution partnered with our US-based agent. Learn more."
updated: 2024-10-24T02:38:06Z
published: 2025-01-30T20:02:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How is HiOperator different from a traditional outsourcer or BPO?

In a world where outsourcing customer service is complex and confusing with +50 page contracts, it’s difficult to understand if business incentives are aligned, and it seems that the only solution is to go offshore – where does one turn?

HiOperator provides flexible, scalable, and customizable solutions with our AI-enabled solution partnered with our US-based agent. Your brand voice is crystal clear using HiOperator, they support you on month-to-month contracts, and they only win when you win with their price per ticket resolution fee model.