---
title: "Who do I contact if I need help with the Optimizely Data Platform?"
slug: "help-optimizely-data-platform"
description: "Contact Gladly Support if you need assistance with setting up Optimizely in Gladly. Learn more in Gladly Help Docs."
updated: 2025-01-16T18:36:39Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Who do I contact if I need help with the Optimizely Data Platform?

Contact Gladly Support if you need assistance setting up the Optimizely Data Platform in Gladly. You'll need to contact Optimizely Data Platform support for help setting up Behaviors and filters.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.