---
title: "Help Customers on Different Channels"
slug: "help-customers-on-different-channels"
description: "Gladly supports many types of Channels, so your Customers have the option to reach out to you on Channels they prefer. See the channels here."
updated: 2025-10-02T21:39:33Z
published: 2025-10-02T21:39:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Customers on Different Channels

Gladly supports multiple Channels so your Customers can reach out to you on Channels they prefer or are more convenient for them. These include Channels like:

- [Voice](https://help.gladly.com/docs/voice)
- [Messaging](https://help.gladly.com/docs/messaging)
  - SMS
  - Chat (using Chat)
  - Social Messaging, which includes Instagram Messaging, Facebook Messenger, and WhatsApp
- [Email](https://help.gladly.com/docs/email)

See the topics in this section to learn how to support Customers on each Channel.