---
title: "Growl Notifications"
slug: "growl-notifications"
description: "Learn how Growl notifications in Gladly keep you in the loop on Task and Note mentions. Stay connected and organized."
updated: 2025-01-27T00:15:12Z
published: 2025-01-30T20:01:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Growl Notifications

Gladly currently limits the use of Growl notifications to Tasks and Notes. It's designed to call attention whenever you are mentioned (by typing @<name>) in a Task or Note. Growls appear on the top right corner of Gladly and remain visible for eight seconds before they go away or close. A maximum of four Growl notifications can appear at a time.

## **Task Growl**

![Notification indicating Sara Moore mentioned you in a task, with a prompt to view it.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Growl-One-line-16px-spacing.webp)

- If a Task is opened via a Growl notification, the Task mention update in the [Notification Center](https://help.gladly.com/docs/monitor-notifications-center) is marked as read. If the Growl notification is ignored or closed, the Task mention update in the [Notification Center](https://help.gladly.com/docs/monitor-notifications-center) remains unread.

## **Note Growl**

![Notification from Sara Moore mentioning you in a note with a link to view it.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Growl-One-line-notes.webp)

- If a Note is opened via a Growl notification, the Note mentions update in the [Notification Center](https://help.gladly.com/docs/monitor-notifications-center) is marked as read. If the Growl notification is ignored or closed, the Note mentioning the update in the [Notification Center](https://help.gladly.com/docs/monitor-notifications-center) remains unread.

> [!WARNING]
> Growl notifications do not appear on the Settings page
> 
> Growl notifications do not appear on the Settings page, but notifications that come while viewing the Settings page appear unread in the Notification Center.

Clicking **Go to Note** or **Go to Task** on the Growl notification takes you to the Task or Note. Clicking the **X** icon closes the notification.

## Growl notification sound

A sound plays whenever a Mention triggers a Growl notification. This sound can be deactivated through the **My Profile**page (click the bubble with the initials) on the top right of the screen, then click **Profile**.

Under the **Agent Notification Sound** dropdown list, click **No Sound**.

![Settings for agent notification sound with options for basic and no sound.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/agent-notification-sound.png)