---
title: "Chat Availability/Visibility"
slug: "glad-app-availability"
description: "Glad App follows display rules in which when certain conditions are met, the icon will either be hidden, show Quick Actions, or show both Quick Actions and chat"
updated: 2026-04-02T05:52:07Z
published: 2026-04-02T05:52:07Z
canonical: "help.gladly.com/glad-app-availability"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Availability/Visibility

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Chat follows display rules in which the Chat [icon](https://help.gladly.com/docs/create-and-configure-glad-app#buttons) will either be hidden, show Quick Actions, or both Quick Actions and Chat when certain conditions are met.

Below are a couple of factors considered in the Chat configuration for these conditions in the order of importance:

1. [Display Rules](/product-docs/docs/glad-app-availability#display-rules)
2. [Self-Service Type](/product-docs/docs/glad-app-availability#selfservice-type)
3. [Chat Hours (Chat Configuration)](/docs/glad-app-availability#chat-hours)
4. [Chat Volume Control](/product-docs/docs/glad-app-availability#chat-volume-control)

## Display Rules

Use [Display Rules](https://help.gladly.com/docs/create-and-configure-glad-app#display-rules) under the **Configuration** section to control the web pages where Chat is available/visible.

## Self-Service type

**![Checkbox for enabling search and quick actions before customer chat with agent.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/enable_search_and_quick_actions20sidekick.png)**

**If "**[**Enable Search and Quick Action**](https://help.gladly.com/docs/create-and-configure-glad-app#quick-actions)**" is activated, it allows Customers to view Quick Actions and see FAQs along with the chat option**

- **Contact center is closed –**If you're closed (the current time is outside of your normal operating hours) ***or*** chat is controlled (via Automatic Chat Control or Manual Chat Control), ***then*** the minimized Chat icon will display on your webpages configured in the Chat [Display Rules](https://help.gladly.com/docs/create-and-configure-glad-app#display-rules). ***But*** if the Customer clicks the Chat With Us/Contact Us button at the bottom of the Chat, they will see your "out of office" message.
- **Contact center is open –**If you're open (the current time is outside your normal operating hours) and chat is not controlled (via Automatic Chat Control or Manual Chat Control), the minimized Chat icon will be displayed on your webpages configured in the Chat [Display Rules](https://help.gladly.com/docs/create-and-configure-glad-app#display-rules). If the Customer clicks the Chat With Us/Contact Us button at the bottom of the Chat, they can start a chat request.

**If "**[**Enable Search and Quick Action**](https://help.gladly.com/docs/create-and-configure-sidekick-mobile-iosandroid#1-configuration)**" is not checked, it displays the chat option only and no additional self-service options.**

- **Contact center is closed –**If you're closed (the current time is outside of your normal operating hours) ***and/or*** chat is controlled (via Automatic Chat Control or Manual Chat Control), the minimized Chat icon will not be visible on your website.
- **Contact center is open –**If you're open (the current time is outside of your normal operating hours) ***and*** chat is not controlled (via Automatic Chat Control or Manual Chat Control), the minimized Chat icon will display on select webpages configured in the Chat Display Rules.

## Chat Hours

Configure when Chat is available to Customers on your website. You can mark the day as **Closed** or configure a range of times that Chat is visible on your website.

Click **+ Add Time Range** to enter the times you want Chat available. For example, if your team works from 6 AM to 6 PM, but you wish to hide Chat from your website to stop chat requests from 12 PM to 1 PM during your team’s lunch hour, this is possible with the time range setting.

![Monday schedule showing time slots for appointments and a closed option.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/sidekick_range.webp)

## Chat Volume Control

If Chat is automatically throttled, it will hide your Chat option in Chat but continue showing [Quick Actions](/docs/quick-actions).