---
title: "Formspree Integration Toolkit"
slug: "formspree-integration-toolkit"
description: "Learn the basics of how the Formspree integration works."
updated: 2026-01-19T18:18:08Z
published: 2026-01-19T18:18:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Formspree Integration Toolkit

Learn the basics of how the Formspree integration works.

## **Who maintains the integration**

The Formspree integration is built and maintained by Formspree.

## **Basic scope**

Once Formspree is connected to Gladly, Formspree can integrate with Gladly in two ways:

- When you connect your Formspree form to a Gladly Account via the Formspree Plugin, each form submission will create a Task in Gladly.
- When you connect your Formspree form to a Gladly Account, each form submission will appear as an email communication in Gladly.

## **How the integration works**

There are two ways to integrate Formspree with Gladly:

1. **Gladly Plugin in Formspree.** A Gladly Task will be created and added to the Conversation Timeline when a form is submitted using the Customer's email address. If the customer does not exist, a new customer profile is created. Agents receive Tasks by being available in the **Gladly Email, Task, Voicemail** Channel. Agents can use the information in the Task to follow up with Customers.
2. **Email**. When a form is submitted, A Gladly email will be created. Agents receive emails by being available in the **Gladly Email, Task, Voicemail** Channel. Agents can respond to the Customer directly.

Please see [Creating Conversations and Tasks on Gladly](https://help.gladly.com/developer-tutorials/docs/creating-conversations-and-tasks-on-gladly) to understand the strengths and limitations of each method.