---
title: "Format Answers Using the Editor"
slug: "format-answers-using-the-editor-1"
description: "Gladly allows for some formatting when it comes to creating your Answers so you have control over how your Answers look, both to your Agents and your Customers."
updated: 2026-02-28T08:59:25Z
published: 2026-02-28T08:59:25Z
canonical: "help.gladly.com/format-answers-using-the-editor-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Format Answers Using the Editor

Gladly allows for some formatting when creating your Answers, so you can control how your Answers look to your Agents and Customers.

For a complete breakdown of the Answers editor capabilities for each [Answer type](https://help.gladly.com/docs/answer-type-definitions), please see [Composer Overview](/docs/composer-and-text-editor-interface-overview).

![Instructions for formatting text including bold, italic, underline, and alignment changes.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Formatting-Answers.webp)

## **Formatting options for Answers**

**Reference** and **Email Answers** support the following rich text formatting:

- **Bolding**, *italicizing*, and underlining of text
- Text color
- Changing the size of text
- Emojis
- Adding numbered lists
- Adding bullet points
- Text alignment

## Include attachment

## ![Email interface showing fields for subject, internal note, and content entry.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Answers-attachments.webp)

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/attachment-icon.svg).
2. You’ll be prompted to select a file from your existing folders. Double-click the file you want to add to your Answer. You can add as many attachments as you need, but a single attachment cannot exceed 10 MB for an email, and the overall email shouldn’t exceed 25 MB.
3. Once you’re done with your Answer, click **Create**.

## Insert inline images ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Inline-Images.gif)

The **Image** feature is for**Reference**, **Email**,**and Public** Answers.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/image-icon.svg) .
2. You’ll be prompted to select a file from your existing folders. Double-click the file you want to add to your Answer to insert the image.
3. Once you’re done with your Answer, click **Create**.

Note that images can't be hyperlinked. We suggest adding text near the image and converting it as a hyperlink.

#### Supported file types

Answers support common image file types like jpeg, png, and BMP.

#### Image size limits

- **Public Answer –** 5MB per image.
- **Reference Answer –** Up to 10 images per Answer.
- **Email –** Limited by the maximum email body size, which is 25 MB

#### Max number of images

- **Public Answer –** Up to 10 images per Answer.
- **Reference Answer –** Up to 10 images per Answer.
- **Email –** Limited by the maximum email body size, which is 25 MB

#### Image dimensions

Answers inherit the image's file size, so upload images with your preferred dimensions. We suggest testing to determine the best image size for an Answer.

- As a general guideline, logos could be around 50px. Larger images could be 100px or larger.
- For image banners used in signatures, we suggest staying between 300x50px and 500x83px to maintain the best aspect ratio across various email providers.

## Insert a table ![A weekly planner layout with days of the week labeled for scheduling activities.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Answers-table-insert.png)

The **Table** feature is for**Reference** Answers only.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/table-icon.svg).
2. Select the number of columns and rows you want for your table from the dropdown menu. The cells will turn green when selected. When you’re happy with the size of your table, click on the cell.
3. A window will pop up with the table, ready for you to start entering your values. To add them, click on the cell you want to edit and start typing. Click **Edit** on the top right of the window to add or delete rows and columns.
4. Click **Save**.

## Insert hyperlinks ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Answers-hyperlinks.gif)

Hyperlinks****are in **Email**, **Reference**, and **Public**Answers. While you can’t hyperlink text in your Message Answers or images in Public Answers, you can add the actual URL into your messages, and Customers can still click on them and be taken to the link.

1. In the content box, type out the text you want to hyperlink.
2. Highlight the text, then ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/chain-link-icon.svg) at the top of the content box. Type the link address into the pop-up that appears, then click **Add** (located to the right of the pop-up.).