---
title: "Find Custom Attributes"
slug: "find-custom-attributes"
description: "The Lookup Adaptor allows you to pull custom attributes from apps you have connected to Gladly or from custom Lookup Adapters you have built. For example, suppose you have Shopify connected. In that case, you could pull a custom attribute that shows a Customer's lifetime value in their Customer Profile, or if you have a custom Lookup Adaptor so you can pull your Customer member IDs to Customer Profiles."
updated: 2025-02-13T16:47:40Z
published: 2025-02-13T16:47:40Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Custom Attributes

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

The [Lookup Adaptor](/docs/lookup-adaptor) allows you to pull custom attributes from apps you have connected to Gladly or from custom Lookup Adaptors you have built. For example, suppose you have Shopify connected. In that case, you could pull a custom attribute that shows a Customer's *lifetime value* in their Customer Profile, or if you have a custom Lookup Adaptor, you can pull your Customer member IDs to Customer Profiles. These custom attributes can even be used to identify factors across other features like [People Match](https://help.gladly.com/docs/conditions-and-qualifiers-for-people-match) and [Rules](/docs/rules). Knowing the exact custom attribute a Lookup Adaptor uses — especially *Key* for a custom attribute — is crucial to pass data to Gladly. This is where the Custom Attribute tool can help troubleshoot when you have issues seeing data.

There are several reasons why you may want to use the Custom Attributes tool, but two common reasons include:

- When Gladly is not automatically linking Customer attributes from the external app to Gladly.
- When custom attributes from your external system are not populating in the Customer Profile.

Attributes configured in your Lookup Adaptor or app but are not configured in Gladly will not appear in this tool. To add attributes to Gladly to match your Lookup Adaptor, contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team).

## View custom attributes

1. Click ![Hamburger menu icon](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **App Developer Tools** category, click **Lookup Adaptor Debugger**.
4. From the Lookup Adaptor Debugger page, under **Custom Attributes**, click **View Custom Attributes.**
5. The Custom Attributes page immediately loads all attributes from apps connected to Gladly. ![Table displaying custom attributes with keys and labels for customer profiles.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/custom-attributes-overview.png)
  - **[A] Key –** The Key used in the code for a custom attribute from the Lookup Adaptor.
  - **[B] Label –** The label used in the Customer Profile that identifies the Key.

## Change name or label of a custom attribute

Custom attributes come from an external app connected to Gladly. To change the name that appears in Gladly, you must change the name from the source/app. Custom attributes manually added by Gladly can be changed by contacting Gladly Support.

> [!NOTE]
> **Not all custom attributes are automatically populated**
> 
> Custom attributes in Customer Profiles are primarily populated by matching attributes from external systems. However, to accommodate data not available externally, manual entry of custom attributes in the Customer Profile is also supported. Contact Gladly Support to add custom attributes that support manual input.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.