---
title: "Find a Task"
slug: "find-a-task"
updated: 2025-01-31T23:36:45Z
published: 2025-01-31T23:36:45Z
canonical: "help.gladly.com/find-a-task"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find a Task

Tasks you create or assign to yourself appear on the [My Customers list](https://help.gladly.com/docs/manage-your-my-customers-list#tasks). If the Customer also has an open Conversation with you and a Task, then the Task and the Customer appear separately on the list.

Tasks only appear in your [My Customers list](https://help.gladly.com/docs/manage-your-my-customers-list#tasks) when they come from Inboxes you're assigned to. Tasks you create but assign to other Agents or Inboxes — especially Inboxes you're not assigned to — appear as updates in your [Notifications Center](https://help.gladly.com/docs/monitor-notifications-center).

Some Tasks may not immediately appear in your My Customer list, depending on how soon the Task is due. This is configured through the [Task Routing Window](/docs/configure-task-routing-window) setting. For example, if the routing window is set to seven days, you will not see Tasks appear in your list or route to you when you [request more Tasks](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers) if the Task due date is more than seven days from being due.