---
title: "Emplifi Integration Toolkit"
slug: "emplifi-pixlee-integration-toolkit"
description: "Learn the basics of how the Emplifi integration with Gladly works."
updated: 2024-10-18T06:01:05Z
published: 2025-01-30T20:01:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emplifi Integration Toolkit

Learn the basics of how the Emplifi integration works.

## Who maintains the integration

The Emplifi integration is built and maintained by Emplifi.

## Basic scope

When a review is received in Emplifi, it will post the review to the Conversation Timeline, provided there the email address is available.

If the review matches a certain set of triggers in Emplifi (e.g., a less than satisfactory review), Emplifiwill post a task to a designated Inbox in Gladly for Agents to act upon. Upon receiving the Task, Agent can send a follow-up to the Customer via email or another Channel of choice.

## How the integration Works

Emplifi uses the Gladly [POST Create Item API](https://developer.gladly.com/rest/#operation/createItem) to add a note to the Conversation Timeline upon receipt of a review.

If the review matches a set of criteria configured in Emplifi, it will use the Gladly [POST Create Task API](https://developer.gladly.com/rest/#operation/createTaskAndCustomer) to add a Task to a select Inbox in Gladly.