---
title: "Edit Email Sender Name"
slug: "edit-email-sender-name"
description: "Sender Name also known as a \"friendly name,\" it's a name that your email recipients see. Learn more how to edit it in Gladly Help Docs."
updated: 2025-01-23T06:24:58Z
published: 2025-01-30T20:02:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit Email Sender Name

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Also known as a "friendly name," it's the name your email recipients see when receiving emails from your company. For example, recipients can see an email from "Retale Support" instead of "[support@retale.com](mailto:support@retale.com)."

1. From the Emails settings page, click **Email Addresses** tab and find the email you'd like to update the sender name for. Click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg)to the right of the email address, then select **Edit configuration**.
2. Update the name under the **Email Sender Name** section and click **Save**.

## Use Agent external name for outbound emails

Agents can use an [External Name](https://help.gladly.com/docs/user-profile-setup#update-your-external-name) to give them a level of anonymity when communicating with Customers. So, if an Agent has an external name and the use of an [external name is allowed](https://help.gladly.com/docs/activate-agent-external-name) on the Users page, the following then happens for outbound emails:

- **No "friendly name" for email –** If an Agent has an external name, the Agent's *External Name* is used in addition to the email address (e.g., [help@retale.com](mailto:help@retale.com)) for outbound emails. Agents with no External Name configured in their Gladly [profile](https://help.gladly.com/docs/user-profile-setup#update-your-external-name) default to using the Agent's name with the email address for outbound emails.
- **With "friendly name" for email –** If a" friendly name" is configured for an email, an Agent's profile name and external name are disregarded. Outbound emails continue to show the email address's friendly name.

Although the outbound email address is displayed regardless of whether the Agent is using an external name, we recommend having friendly names for email addresses to ensure your Customers can easily recognize emails coming from your company, especially if you prefer not to use Agents' external names or Agent names.

You must [activate the use of Agent External Names](https://help.gladly.com/docs/activate-agent-external-name)to apply the behavior described above.