---
title: "Edit and Stop a Proactive Email Campaign Outreach"
slug: "edit-and-stop-a-proactive-email-campaign-outreach"
description: "Manage your Email Campaign to make changes to your Email Campaign details. Visit Gladly Help Docs to learn more."
updated: 2025-02-10T21:58:21Z
published: 2025-02-10T21:58:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit and Stop a Proactive Email Campaign Outreach

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Manage your Email Campaign to make changes to your Email Campaign details.

- [Edit Email Campaign](/product-docs/docs/edit-and-stop-a-proactive-email-campaign-outreach#edit-email-campaign)
- [Delete Email Campaign](/product-docs/docs/edit-and-stop-a-proactive-email-campaign-outreach#delete-email-campaign)
- [Stop Email Outreach](/product-docs/docs/edit-and-stop-a-proactive-email-campaign-outreach#stop-email-outreach)

## Edit Email Campaign

Edit an Email Campaign to change its meta details, including the description and the Campaign schedule.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations** category, click **Proactive Email**.
4. The Proactive Email page lists Email Campaign(s) that have been created.
5. To the right of the Campaign you created, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Edit Campaign.**
6. Proceed to update your Campaign details.
  - See [Create a Proactive Email Campaign](https://help.gladly.com/docs/create-a-proactive-email-campaign) for details on how to set up an Email Campaign.
7. Click **Save**.

## Delete Email Campaign

Delete an Email Campaign if you no longer need the outreach.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations** category, click **Proactive Email**.
4. The Proactive Email page lists Email Campaign(s) that have been created.
5. To the right of the Campaign you need to delete, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Delete Campaign.**
6. From the confirmation prompt, click **Delete Campaign**.

## Stop Email Outreach

Stop an Email Campaign outreach in *Scheduled* or *In Progress* status. Once it's stopped, the outreach cannot be restarted.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations** category, click **Proactive Email**.
4. The Proactive Email page lists Email Campaign(s) that have been created.
5. To the right of the Campaign you need to edit, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Edit Recipients.**
6. Click the **Scheduled** or **In Progress** tab.
7. To the right of the Campaign you need to stop outreach, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then select **Stop Outreach.**
8. From the confirmation prompt, click **Stop**.