---
title: "Edit and Delete Proactive Chat Campaign"
slug: "edit-and-delete-proactive-chat-campaign"
description: "You can edit your Campaigns whenever you need to make changes. Learn more in Gladly Help Docs."
updated: 2025-01-19T04:09:29Z
published: 2025-01-30T20:02:22Z
canonical: "help.gladly.com/edit-and-delete-proactive-chat-campaign"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit and Delete Proactive Chat Campaign

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can edit your Campaigns whenever you need to make changes.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations** category, click **Proactive Chat**. The Proactive Chat page will show you a list of Campaigns you currently have.

## Edit a Campaign

Hover over the Campaign you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg). This will take you back to the Campaign's configuration page, where you can make changes. Follow the same instructions for the [Campaign configurations](https://help.gladly.com/docs/create-proactive-chat-campaign).

![Proactive Chat settings with campaign details and editing options displayed on the interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Edit_Campaign.png)

## Delete a Campaign

Hover over the Campaign you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg). You'll be asked to confirm your request. Click **Delete Campaign** to confirm.

![Proactive Chat settings with campaign details and options for creating a new campaign.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Delete_Campaign1.png)

> [!WARNING]
> Deleted Campaigns can't be restored
> 
> - Deleting an active Campaign means the Campaign will be removed from your site immediately and cannot be recovered.
> - Data from deleted Campaigns are retained and will remain available in reports.