--- title: "Edit and Delete Help Center and Sections" slug: "edit-and-delete-help-centers" description: "Learn how to customize, edit and delete sections of your Gladly Help Center. See more in Gladly Help Docs." updated: 2026-03-25T07:58:59Z published: 2026-03-25T07:58:59Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gladly.com/llms.txt > Use this file to discover all available pages before exploring further. # Edit and Delete Help Center and Sections | **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) | | --- | --- | Edit Sections that organize Public Answers in your Help Center. You can change the number of columns, help text, language, and other related settings. ![A list of frequently asked questions with highlighted sections for easy navigation.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help-center-section-preview-gladly-1024x443.png) ## Before you start - Editing a Help Center may change the way your Help Center looks to your Customer. For example, if you have three columns configured and styled your Help Center to accommodate three columns, changing the columns to two will affect the Help Center's overall look. - A new embed code is not generated when editing a Help Center and saving changes. Changes are automatically reflected on your website. 1. From the **Help Center** page, hover over the Help Center you want to edit, click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), and select **Edit Help Center.** ![Help Center interface displaying various sections and options for editing content.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help center callouts.png) 2. Complete your changes on the **Edit Help Center**page: - **Name** **–** Enter a name that helps you identify the Help Center. The name will not be displayed on the Help Center itself. (e.g., US Help Center, AU Help Center, etc.) - **Language** **–** Select the language for the Help Center. Each Help Center supports one language. - **# of Columns –** Select the number of columns (three max) to display your Public Answers. - **# of Preview Answers –** Enter the number of Answers you want to appear in each Section of your Help Center. For example, if you have six Answers, you can show the first four, and the Customer clicks on "See More" to see all six Answers. - **Search Placeholder –** Enter a placeholder help text for the search bar (e.g., How can we help?). - **Sections Heading –** Enter the header name for a Section or a group of Sections. - **Search Results Header –** Enter the text to display above the search results on the results page. You can use the wildcard "%q" to display the Customer's specific search term. For example, if you write here, "View %q results," and a Customer enters "socks," the Customer sees "View socks results." - **Back Link Text –** Enter the text you want to use to "go back" to a previous page when a Customer views an Answer. 3. Click **Save**. ## Delete a Help Center You can delete a Help Center that you are no longer using. But before you continue, you need to be aware of a few things: - Once a Help Center is deleted, it cannot be restored. - Deleting a Help Center will remove your FAQs and other relevant information from Public view. - Deleting a Help Center could affect SEO. > [!CAUTION] > Before you delete a Help Center > > You must first delete the Help Center code from your website before deleting it from Gladly. Doing so in reverse order will affect the usability of your website. 1. From the **Help Center** page, hover over the Help Center you want to edit, click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), and select **Delete**. ![Help Center interface displaying various help sections and options for management.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help center callouts delete.png) 2. From the deletion confirmation screen, click **Delete Help Center**. ## Edit and Delete Sections ### **Edit a Section** You can edit Sections to add or remove Public Answers from each Section. But before you continue, you need to be aware of a few things: - The update will automatically be reflected on your website if you edit a Section. - You can't have duplicate section names. You will receive an error indicating that the section name already exists. - You can't duplicate Answer IDs. You will get an error if the system detects a duplicate Answer ID for the Section. 1. From the **Help Center** page, hover over the Help Center you want to edit, click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), and select **Create/Edit Sections**. ![Help Center interface displaying various sections and options for editing content.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help center callouts create edit.png) 2. From the Sections list, hover your mouse over the Section you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg). ![Help Center layout section arrangement with an option to edit sections displayed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/edit.png) 3. Edit the Section Name or [add/remove Answers](https://help.gladly.com/docs/add-and-remove-public-answers-from-a-section) from the Section. Click **Save** when you're done. ### Sort Sections The number you selected for the **# of Columns** setting affects how Sections are organized in the Help Center. For example, if you select 3 (the max limit) and you have six Sections, then the Sections stack like the sample below, with Answers appearing below each Section. ![A list of frequently asked questions with highlighted sections for easy navigation.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help_center-section-preview-gladly-1024x443.png) You can change the Sections' sort order by dragging and dropping each Section on the list. Sections are sorted from left to right in Help Center. ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/help-center-drag-drop-sections-gladly.gif) Click **Preview Help Center Layout** from the Section page to quickly see an unstyled preview of your Sections layout. ### Delete a Section If you delete a section Gladly, it will immediately delete the same Section on your website. You will not be able to restore the Section you delete. 1. From the **Help Center** page, hover your mouse over the Help Center you want to edit, click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), and select **Create/Edit Sections**. 2. From the Sections list, hover over the Section you want to delete, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg). ![Help Center layout management with sections and delete option highlighted for user guidance.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/delete hc.png) 3. From the deletion confirmation screen, click **Delete Section**.