---
title: "Edit Name of ‘Active’ and ‘Away’ Agent Statuses"
slug: "edit-agent-status"
description: "Learn how to edit the name of an Active or Away status for an Agent in Gladly. See more in Gladly Help Docs."
updated: 2026-04-03T07:17:26Z
published: 2026-04-03T07:17:26Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit Name of ‘Active’ and ‘Away’ Agent Statuses

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can only edit the name of an Active or Away status. You cannot convert an existing Active status to an Away status or vice versa. Instead, you'll need to [create a new Agent status](https://help.gladly.com/docs/create-active-agent-status).

1. Using the Type column to determine which Agent Status (Active or Away) type to edit, click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg)to the right of the status, then click **Edit**.

![Agent status options include coaching, training, work, break, and lunch categories.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/edit agent status.png)

2. From the Edit Agent Status screen, click on the name field to change the Away or Active status name.

![Editing agent status to 'Helping Customers' in Gladly interface with type options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Edit_Agent_Status_Gladly-1024x648.png)

3. Click **Save**.

You'll notice that the **Type** section is grayed out. You can't change an Agent Status type once it's created. You'll need to create a new Agent Status instead or [archive](https://help.gladly.com/docs/archive-agent-status) Agent Statuses no longer being used.