---
title: "Does this work with our existing IVR, routing rules, and Topics?"
slug: "does-this-work-with-our-existing-ivr-routing-rules-and-topics"
description: "Submit a ticket to Zinrelo"
updated: 2026-04-29T22:38:41Z
published: 2026-04-29T22:38:41Z
canonical: "help.gladly.com/does-this-work-with-our-existing-ivr-routing-rules-and-topics"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Does this work with our existing IVR, routing rules, and Topics?

Yes. PCI Pal sits in the audio path before the call reaches your IVR (inbound) or after Gladly initiates dialing (outbound). Your existing IVR, routing, Topics, and Agent workflows function exactly as they do today.