---
title: "Does activating PCI Pal change the experience for callers who don't make a payment?"
slug: "does-activating-pci-pal-change-experience-for-callers-without-payment"
description: "Submit a ticket to Zinrelo"
updated: 2026-04-29T22:37:05Z
published: 2026-04-29T22:37:05Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Does activating PCI Pal change the experience for callers who don't make a payment?

No. Calls flow through PCI Pal's audio path, but the Customer experience is unchanged unless an Agent initiates a secure payment request. There is no extra menu, prompt, or routing step from the caller's perspective.