---
title: "Do we have to set up SLA Business Hours?"
slug: "do-we-have-to-set-up-sla-business-hours"
description: "It's not required to configure SLA Business Hours."
updated: 2025-02-07T21:54:38Z
published: 2025-02-07T21:54:38Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do we have to set up SLA Business Hours?

You don’t have to configure [SLA Business Hours](/docs/what-is-sla-business-hours), but keep in mind that [certain reports](/docs/reports-to-track-sla-business-hours) will make it look like you are running you a 24/7 contact center as Gladly won’t be able to determine you standard operating hours.