---
title: "Do reopened Conversations trigger events in Optimizely Data Platform?"
slug: "do-reopened-conversations-trigger-events-in-zaius"
description: "Currently, when a Conversation is reopened, it will not trigger an update in Optimizely."
updated: 2024-10-21T02:32:37Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do reopened Conversations trigger events in Optimizely Data Platform?

Currently, when a Conversation is reopened, it will not trigger an update in Optimizely Data Platform.