---
title: "Disconnect WhatsApp"
slug: "disconnect-whatsapp"
description: "Disconnect phone numbers connected with WhatsApp in Gladly. Find out how to remove WhatsApp accounts and stop receiving messages from these numbers."
updated: 2025-01-22T07:00:55Z
published: 2025-01-30T20:02:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnect WhatsApp

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Disconnect phone numbers connected with WhatsApp. Inbound messages from disconnected numbers stop immediately. However, all previous communications from this account will remain visible in the Conversation Timeline.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Channels** category, click **WhatsApp**. The WhatsApp page will show you a list of WhatsApp accounts configured in Gladly.
4. Hover over the phone number and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg).
5. Click **Remove** from the modal to confirm your request.

If an error appears when deleting the phone number, contact Gladly Support.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.