---
title: "Disconnect Instagram Messaging"
slug: "disconnect-instagram-messaging"
description: "Disconnect Instagram Messaging if you no longer wish to receive Instagram Messages in Gladly."
updated: 2025-01-23T06:18:30Z
published: 2025-01-30T20:02:39Z
canonical: "help.gladly.com/disconnect-instagram-messaging"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnect Instagram Messaging

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Disconnect Instagram Messaging if you no longer wish to receive Instagram Messages in Gladly.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg?sv=2026-02-06&spr=https&st=2026-10-31T14%3A45%3A57Z&se=2026-10-31T15%3A45%3A57Z&sr=c&sp=r&sig=mpXHEQRGHnDhoO1ZnYlorrotg%2FyMd0SoJE8ZRHVz2oM%3D) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Channels** category, click **Instagram Messaging**. The Instagram Messaging Accounts page will show you a list of Instagram Messaging accounts configured in Gladly.
4. Hover over the Instagram Messaging account and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg?sv=2026-02-06&spr=https&st=2026-10-31T14%3A45%3A57Z&se=2026-10-31T15%3A45%3A57Z&sr=c&sp=r&sig=mpXHEQRGHnDhoO1ZnYlorrotg%2FyMd0SoJE8ZRHVz2oM%3D).
5. Click **Remove** from the modal to confirm your request.
6. Next, log into your company's Meta account and go to the [Meta Business Integrations](https://www.facebook.com/settings?tab=business_tools&ref=settings) page.
7. Click **View and Edit** next to the Gladly application from the **Active** tab.
8. From the modal that appears, scroll down to the bottom and click **Remove**.

To reactivate Instagram Messaging in the future, see [Set Up and Configure Instagram Messaging](https://help.gladly.com/docs/set-up-and-configure-instagram-messaging).