---
title: "Disconnect Facebook Messenger"
slug: "disconnect-facebook-messenger"
description: "Disconnect Facebook Messenger if you no longer wish to receive Facebook Messages in Gladly. "
updated: 2025-01-23T06:20:52Z
published: 2025-01-30T20:02:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disconnect Facebook Messenger

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Disconnect Facebook Messenger if you no longer wish to receive Facebook Messages in Gladly.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Channels** category, click **Facebook Pages**. The Facebook Pages page will show you a list of Facebook Pages configured in Gladly.
4. Hover over the Facebook account and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg).
5. Click **Remove** from the modal to confirm your request.
6. Next, log into your company's Facebook account and go to the [Business Integrations](https://www.facebook.com/settings?tab=business_tools&ref=settings) page.
7. Click **View and Edit** next to the Gladly application from the **Active** tab.
8. From the modal that appears, scroll down to the bottom and click **Remove**.

To reactivate Facebook Messenger in the future, see [Set Up and Configure Facebook Messenger](https://help.gladly.com/docs/set-up-and-configure-facebook-messenger).