---
title: "Delighted Overview"
slug: "delighted-overview"
description: "Delighted provides Customer satisfaction survey tools intended to gather Customer feedback and put it into the hands of those who can act on it."
updated: 2025-01-18T07:43:54Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/delighted-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delighted Overview

Delighted provides Customer satisfaction survey tools intended to gather Customer feedback and put it into the hands of those who can act on it. The company's tool uses a net promoter system which is a single question and an open-ended comment box, enabling companies to align Customers' needs with business growth, measure the customer voice over time, and keep customers happy.

![Order confirmation email with tracking number and customer feedback survey details.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Delighted-Customer-Profile.png)

## Benefits

When Customers leave feedback (NPS) within Delighted, their feedback is automatically posted to the Customer’s Conversation Timeline, so your Agents have an easy reference to current Customer sentiment.

**Give Agents Insight**

With product feedback available right in the Customer Conversation Timeline, your Agents are armed with insights they can use to make a Customer’s experience better or address any previous concerns they expressed.

**Streamline Follow-Ups**

If a Customer review requires Agent follow-up, a Task will be created and assigned to the designated agent in Gladly so your Agents can resolve negative reviews within the same workflows as other Channel requests.

## Supported features

Delighted supports the following features with Gladly:

- Channels – email, voice, and all Messaging Channels

Works with Gladly:

- Conversation Timeline