---
title: "How can my team add context about their follow-up with a customer?"
slug: "delighted-note-customer-follow-up"
description: "You can add comments directly to Tasks in Gladly, indicating what steps are being taken to address Customer feedback."
updated: 2025-01-18T07:41:56Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/delighted-note-customer-follow-up"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can my team add context about their follow-up with a customer?

You can add comments directly to Tasks in Gladly, indicating what steps are being taken to address Customer feedback.

![Task for Grumpy customers to follow up on recent surveys and customer experience.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Delighted-task-comments-1024x361.png)