---
title: "I just received a response but why is there no activity or Task entry in Gladly?"
slug: "delighted-no-activity-or-task-entry"
description: "Learn about the default 10-minute delay for syncing responses from Delighted, as well as the conditions that determine the creation of activities/Tasks."
updated: 2024-12-08T06:38:48Z
published: 2025-01-30T20:02:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I just received a response but why is there no activity or Task entry in Gladly?

By default, Delighted includes a 10-minute delay between a response being received in Delighted and an activity/Task being created in Gladly. This delay ensures that respondents have adequate time to leave comments before syncing responses over to Gladly.

Beyond this delay, the most common reason an activity/Task might not be created is tied to the conditions for its creation. For example, if your Gladly integration uses the rule, “Only promoters who comment,” then no activities/Tasks will be created unless the Delighted response meets that exact specification.

If it looks like there are eligible responses that didn’t sync to Gladly after that 10-minute delay, [contact Delighted](mailto:hello@delighted.com).