---
title: "Delighted Integration Toolkit"
slug: "delighted-integration-toolkit"
description: "Delighted's integration with Gladly is built and maintained by Delighted. Learn the basics of how the Delighted integration works."
updated: 2026-01-19T18:18:08Z
published: 2026-01-19T18:18:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delighted Integration Toolkit

Learn the basics of how the Delighted integration works.

## Who maintains the integration

Delighted's integration with Gladly is built and maintained by Delighted.

## Basic scope

Once a Customer survey is received by Delighted, the integration performs a lookup based on Customer email to match the Customer Profile in Gladly. This data is then used to post the survey response data back into the Gladly Conversation Timeline, including information about scores, comments, properties, and answers.

Optionally, you can configure Delighted to post the survey responses as Tasks in the Conversation Timeline. A link is added to the Task to access the response in Delighted.

![Task details for following up on a Net Promoter Score survey at delighted.com.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Delighted-task-link1.png)

### How it's integrated

Delighted integrations are configured through the Integration tab in your Delighted dashboard. To get started, collect the following data:

- **API token -** Token is [generated](https://help.gladly.com/docs/generate-api-tokens-and-create-webhooks) in Gladly
- **Gladly URL** – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
- **Agent email address –** Your email address to use for testing the integration

## APIs used for the integration

| **API Name** | **Description** |
| --- | --- |
| /api/v1/customer-profiles | Attach response detail to the Customer Profile in Gladly. |
| /api/v1/tasks | Create Tasks based on Delighted response rules. |