Delete Exceptions

Delete Channel exception(s) to link Entry Point(s) back to the Channel's primary Inbox.

1. Click the menu icon located on the top left corner of the screen.
2. Click Settings.
3. Under the Channels category, click Entry Points. This page contains Entry Points for all Channels connected or available in Gladly.
4. Find the Channel you want to delete an exception from and click the down caret icon to open the Channel's Entry Point settings.
5. Hover over the exception and click the trash icon.
6. Click Save.

Once deleted, incoming requests from the Entry Point(s) previously set an exception queue in the Channel's primary Inbox.