Delete Exceptions
- 26 Jul 2022
- 1 Minute To Read
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Delete Exceptions
- Updated On 26 Jul 2022
- 1 Minute To Read
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Print
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PDF
REQUIRED USER ROLE Administrator |
Delete Channel exception(s) to link Entry Point(s) back to the Channel's primary Inbox.
- Click the menu icon located on the top left corner of the screen.
- Click Settings.
- Under the Channels category, click Entry Points. This page contains Entry Points for all Channels connected or available in Gladly.
- Find the Channel you want to delete an exception from and click the down caret icon to open the Channel's Entry Point settings.
- Hover over the exception and click the trash icon.
- Click Save.
Once deleted, incoming requests from the Entry Point(s) previously set an exception queue in the Channel's primary Inbox.
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