---
title: "Delete Entry Points"
slug: "delete-entry-points"
description: "Delete Entry Point exception(s) to redirect inbound requests to the Channel's default Inbox. Learn more in Gladly Help Docs."
updated: 2026-03-24T05:45:46Z
published: 2026-03-24T05:45:46Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete Entry Points

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Delete Entry Point exception(s) to redirect inbound requests to the Channel's default Inbox.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Orchestration** category, click **Entry Points**. This page contains Entry Points for all Channels connected or available in Gladly.
4. Hover over the Channel you want to edit and ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg).
5. Hover over the exception and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg).

![Entry point details with email and service level agreement highlighted for support inquiries.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/exceptions delete.png)

6. Click **Save**.

Once deleted, incoming requests from the Entry Point(s) previously set an exception queue in the Channel's default Inbox.