---
title: "Delete Channels"
slug: "delete-channels"
description: "Learn how to delete Channels, Entry Points, and Entry Point within Gladly. Contact the Gladly Support Team for additional help."
updated: 2025-02-04T23:23:07Z
published: 2025-02-04T23:23:07Z
canonical: "help.gladly.com/delete-channels"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete Channels

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

While you can delete Entry Point exceptions by hovering over the exception and clicking ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg), you cannot permanently delete Channels and Entry Points in Gladly. Contact Gladly Support if you need to delete or deactivate any Entry Points so they cannot be used.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.