---
title: "Deactivate/Reactivate Voice AI"
slug: "deactivate-reactivate-gladly-ai-voice"
description: "Learn how to activate/deactivate Sidekick Voice in the IVR."
updated: 2026-02-23T07:09:08Z
published: 2026-02-23T07:09:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate/Reactivate Voice AI

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Deactivate **Voice AI** and instead send customers to a different node or Inbox, preventing Customers from interacting with Gladly AI.

## Edit the IVR to deactivate the **Gladly Voice AI node**

****High-level overview video of deactivating Gladly Voice AI in the IVR****

[Deactivate Sidekick Voice Video](https://fast.wistia.net/embed/iframe/q05kvc72o5?seo=false&videoFoam=false)

Details on deactivating the Gladly Voice AI node are detailed below.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon.svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Channels** category, click **IVR**.
4. Hover over the IVR you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg).
  - To learn more about the IVR tree, see [IVR Interface Overview](https://help.gladly.com/docs/ivr-interface-and-experience-overview).
5. From the IVR tree, find and select the node right before the Gladly Voice AI node. In the sample image below, it’s the Menu node.

![Flowchart illustrating a greeting menu and automation process for voice interactions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Gladly AI Voice Node(1).png)

Customers press “3” and enter the Gladly Voice AI node
6. Under the **Next Node** section, click the drop-down menu, then select the node to which you want to route the call instead. This could be an Exit node to route the call to an Inbox or another Menu node, where Customers are presented with additional options.
7. Click **Publish** to confirm and save your changes.

## Reactivate Gladly Voice AI node

Reactivating the Gladly Voice AI node means allowing calls to pass through it.

1. From the IVR tree, find and select the node right before the Gladly Voice AI node. In the sample image below, it’s the Menu node.

![Flowchart illustrating the greeting menu and automation process for Sidekick Voice.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Sidekick%20Voice%20node.png)

Customers press “3” and enter the Gladly Voice AI node
2. Under the **Next Node** section, click the drop-down menu, then select *Gladly Voice AI* node, which allows calls to pass through the node again.
3. Click **Publish** to confirm and save your changes.