---
title: "Deactivate Proactive Chat Campaign"
slug: "deactivate-proactive-chat-campaign"
description: "You can temporarily stop a Campaign from appearing on your website without deleting it by deactivating it. Learn more in Gladly Help Docs."
updated: 2025-01-19T04:06:44Z
published: 2025-01-30T20:02:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deactivate Proactive Chat Campaign

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Temporarily stop a Campaign from appearing on your website without deleting it by deactivating it.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Proactive Conversations**category,****click **Proactive Chat**.
4. Under the **Status** column, toggle the Campaign you want to deactivate. Click the toggle again (toggle is green) to reactivate the Campaign. ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Deactivate_Campaign.gif)