---
title: "Create, Edit, and Delete Relationships"
slug: "create-edit-and-delete-relationships"
description: "Administrators have the ability to manage Relationship types, which are used to indicate how some Customers may know each other or how they are related."
updated: 2025-02-01T23:36:02Z
published: 2025-02-01T23:36:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create, Edit, and Delete Relationships

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Administrators can manage [Relationship types](https://help.gladly.com/docs/what-is-customer-relationships) used to indicate how some Customers may know each other or how they are related. ![Overview of relationships in Gladly, including options to create and manage connections.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Create-Relationship.png)

## Create a Relationship type

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Agent Experience** category, click **Relationships**. The page will display the Relationship types currently available to relate Customers.
4. Click **Create Relationship**.
5. Enter the name of the Relationship, then select **Add Relationship**.
6. The new Relationship type is immediately added to the Relationships setting page.

## Edit a Relationship type

1. From the **Relationships** settings page, find the Relationship you want to edit. You can also use the search feature.
2. Hover over the Relationship you want to edit. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg) to the right of the screen.
3. Edit the Relationship name and click **Save**.

## Delete a Relationship

> [!CAUTION]
> **Deleting Relationships**
> 
> - Deleting a Relationship type completely removes it from the Relationships Card in all Customer Profiles. This cannot be undone.
> - We suggest renaming a Relationship instead when possible.

1. From the **Relationships** settings page, find the Relationship you want to delete. You can also use the search feature.
2. Hover over the Relationship you want to edit and click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg).
3. You'll be asked to confirm your request. Click **Delete Relationship** to confirm.