---
title: "Create, Edit, and Delete Keyword Groups"
slug: "create-edit-and-delete-keyword-groups"
description: "Check out our instructions on how to create, edit, and delete keyword groups in Gladly. Read more in Gladly Help Docs."
updated: 2025-01-31T23:52:09Z
published: 2025-01-31T23:52:09Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create, Edit, and Delete Keyword Groups

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Use Keyword Groups to create synonyms for Answers. For example, searching "shoes" will also surface Answers containing "sneakers," "heels," and "kicks."

## **Create Keyword Groups**

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings.**
3. Under the **Answers** category, click **Keyword Groups**. The Keyword Groups page will show you a list of search groups you have previously created (if any). ![Keyword groups for Colors, COVID-19, and Dogs with associated keywords listed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Create_Keyword_Groups.webp)
4. Click **Create Keyword Group.**
5. On the **Create Keyword Group**page, enter your grouping details: ![Form for creating a keyword group with fields for name, keywords, and languages.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/create_keyword_group.webp)
  - **Group Name –** This name helps you identify the keywords for the group. The name is not included when the Keyword Groups are checked.
  - **Keywords –** Enter the keywords you want to associate as a group and separate your entries using commas. You can add multi-word text (e.g., suede black shoes, 4-inch heels, special edition white sneakers, etc.).
  - **Language –** Select the Answer language(s) where the grouping will apply.
6. Click **Save.** You’ll be taken back to the Keywords Group page. It takes about ~15 minutes for new keywords to become active in Answers.

### **Edit Existing Keyword Groups**

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Click on **Keyword Groups** under **Answers**. The Keyword Groups page will show you a list of search groups you have previously created (if any).
4. Scroll through the list, hover over the group you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg). ![Keyword Groups section displaying group names, keywords, and modification dates for organization.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Edit-KeywordGroups.webp)
5. In the **Update Keywords Group**page, edit your grouping details:
  - **Group Name –** Change the name that helps identify the Keyword Groups.
  - **Keywords –** Remove or add keywords associated together as a group. Continue to separate entries using commas.
  - **Language –** Edit the Help Center language(s) where the grouping will apply.
6. Click **Save** when you’re done. You’ll be taken back to the Keywords Group page.

## **Delete Keyword Groups**

> [!CAUTION]
> Deleting Keyword Groups
> 
> Keyword Groups cannot be restored once they are deleted.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Answers** category, click **Keyword Groups**. The **Keyword Groups** page will show you a list of search groups you have previously created (if any).
4. Scroll through the list and hover your mouse over the group you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/trash-icon.svg). ![Delete Keyword Groups](http://connect.gladly.com/wp-content/uploads/2023/04/Delete20Keyword20Groups.png)
5. You’ll be asked to confirm your request. Click **Delete Keyword Group**.