---
title: "Create 'Away' Agent Status"
slug: "create-away-agent-status"
description: "Create Away statuses that Agents can use when they need to step Away from their computer. Learn more in Gladly Help Docs."
updated: 2026-04-03T07:05:49Z
published: 2026-04-03T07:05:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create 'Away' Agent Status

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Create [Away statuses/reasons](https://help.gladly.com/docs/set-your-Away-status) Agents can use when they need to step out from helping Customers or from their computer.

![Agent status options include Coaching, Training, Work, and Away for user management.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/agent status away.png)

> [!CAUTION]
> Statuses cannot be deleted
> 
> Away statuses cannot be deleted once created, but you can archive unused ones.

# Create '**Away' statuses**

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings.**
3. Under the **Agent Experience**category, click **Agent Status**.
4. Click **Create Agent Status.**
5. From the Create Agent Status screen, enter the Away status name. (hint: you can use emojis) ![Creating agent status in Gladly, selecting 'Lunch' and 'Away' options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Create-Agent-Status-Gladly-1024x625.png)

6. Click *Away* as the **Type** until the radio button turns green.

7. Click **Create Agent Status**. This will take you back to the Agent Status screen. You should now see the Away status you created. It's also immediately available for use.

![Agent status options include Work, Break, Lunch, and Meeting, with Lunch marked as Away.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/away now.png)