---
title: "Create ‘Active’ Agent Status"
slug: "create-active-agent-status"
description: "Create Active statuses that Agents can use to track activities they partake in throughout the course of their day. Learn more."
updated: 2026-04-03T07:07:55Z
published: 2026-04-03T07:07:55Z
canonical: "help.gladly.com/create-active-agent-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create ‘Active’ Agent Status

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Create Active statuses that Agents can use to track activities they partake in throughout the course of their day.

![Overview of agent statuses, highlighting multiple active statuses for agents in a table.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/agent status (1).png)

> [!CAUTION]
> Active statuses cannot be deleted
> 
> Active statuses cannot be deleted once they are created, but you can archive unused statuses instead.

## Create 'Active' statuses

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings.**
3. Under the **Agent Experience**category, click **Agent Status**. The page will display a collection of Away and Active statuses. The Active status with the purple default tag next to it is the default status Agents are assigned when they first log in for the day or when returning from an Away state. ![Agent status options displayed, highlighting 'Work' as the default selection.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/agent status default active.png)

4. Click **Create Agent Status**.

5. From the Create Agent Status screen, enter the Active status name. (hint: you can use emojis) ![Create agent status with options for active or away in Gladly platform.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Active_Reason_Gladly.png)

6. Select **Active** as the **Type** until the radio button turns green.

7. Click **Create Agent Status**. This will take you back to the Agent Status screen. You should now see the Active status you created. It's also immediately available for use.

![Agent status overview showing active and away statuses for different roles.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/New_Active_Status_Gladly-1024x404.png)