---
title: "Corso Integration Toolkit"
slug: "corso-integration-toolkit"
description: "Learn the basics of how the Corso integration works in Gladly."
updated: 2025-01-18T07:45:44Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/corso-integration-toolkit"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Corso Integration Toolkit

Learn the basics of how the Corso integration works.

## Who maintains the integration

Corso’s integration with Gladly is built and maintained by Corso.

## Basic scope

Corso uses Customer email addresses to look for and identify Customers in Gladly.

- Agents have visibility into all recent shipping, returns, and warranty claims for a specific Customer. ![Customer service message regarding order reordering and refund options for items.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/corso-converation-timeline.png)
- Agents can start claims via Actions to create shipping protection requests directly in Gladly.
- Return Request Activity is added to the Conversation Timeline whenever a return claim is created.
- Warranty request activity is added to the Conversation Timeline whenever a warranty claim is created.
- Conversations between the Customer and Corso are added to the Conversation Timeline for visibility

Post-purchase details display in Gladly include:

![Overview of post-purchase claims including order details and statuses for shipping and returns.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/corso-post-purchase-details.png)

- Order Number
- Claim ID
- Calim Type
- Claim Status
- Created On
- Resolution
- Reason

Agents use Actions to process claims through and facilitate the entire interaction in Gladly and they can create claims by entering the following information:

- Select Reason (Damaged, Lost, Stolen)
- Resolution Method (Reorder, Refund)
- Order Number (select from recent orders)
- Note on Claim
- Send a Corso Notification to the customer (Y/N)