---
title: "Conversation Timestamps"
slug: "conversation-timestamps"
description: "The Conversation Timestamps gives you detailed information about what happened to Conversations, and who was involved. Learn more."
updated: 2025-01-22T04:50:41Z
published: 2025-01-30T20:02:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Timestamps

The Conversation Timestamps gives detailed information about what happened to Conversations and who was involved.

### **How data in the report is measured**

The report is measured by the following:

**Grouping**

- Grouped by **Event**.

**Time Anchor**

- Data is [time anchored](https://help.gladly.com/docs/time-anchors) using using '**Time of event**' in the UI, which is when the Conversation event occurred or was recorded.

### **Metrics used for the Conversation Timestamps report**

Review the definition of each metric and how it's used. These are fields you'll also see in the CSV download. These fields also correspond to data made available in the [Events API](https://developer.gladly.com/rest/#tag/Events).

| Metric | Description | Comments |
| --- | --- | --- |
| **Timestamp** | Timestamp when the event was recorded. | This field is used for the date filter |
| **Event Type** | Type of event that occurred. | Options include: • CONVERSATION/CREATED • CONVERSATION/CLOSED • CONVERSATION/REOPENED • CONVERSATION/TOPIC_ADDED • CONVERSATION/TOPIC_REMOVED • CONVERSATION_ASSIGNEE/UPDATEDNOTE/CREATED • CUSTOMER/MERGED |
| **Conversation ID** | Gladly ID for the Conversation. |  |
| **Customer ID** | Gladly ID for the Customer. | For the CUSTOMER/MERGED event, this refers to the primary customer ID that remains. |
| **Initiator Type** | Entity that performed the action. | Options include: • CUSTOMER • AGENT • AUTOMATION (Rules) • INTERNAL • EXTERNAL • APPLICATION (action performed via API), • SYSTEM (action by the Gladly system) |
| **Initiator ID** | ID of the Agent, Rule, etc. that performed the action, where applicable. |  |
| **Initiator Agent Name** | Name of the Agent who performed the action, if applicable. |  |
| **Assigned Inbox ID** | ID of the Inbox where the Conversation is assigned before the event occurred. |  |
| **Assigned Inbox Name** | Name of the Inbox where the Conversation is assigned before the event occurred. |  |
| **Assigned Agent ID** | ID of the Agent who is assigned to the Conversation before the event occurred. |  |
| **Assigned Agent Name** | Name of the Agent who is assigned to the Conversation before the event occurred. |  |
| **Topic ID** | ID of the Topic added or removed. |  |
| **Topic Name** | Name of the Topic added or removed. | Note that Topic names reflect the current name associated with the Topic ID applied. |
| **Newly Assigned Inbox ID** | ID of the Inbox that is assigned to the Conversation after the event occurred. |  |
| **Newly Assigned Inbox Name** | Name of the Inbox that is assigned to the Conversation after the event occurred. |  |
| **Newly Assigned Agent ID** | ID of the Agent who is assigned to the Conversation after the event occurred. |  |
| **Newly Assigned Agent Name** | Name of the Agent who is assigned to the Conversation after the event occurred. |  |
| **Assignment Update Reason** | Reason for the assigned Agent being updated. |  |
| **Merged Customer ID** | Gladly ID for the profile that was merged into another Customer Profile |  |
| **Merged Conversation ID** | Gladly ID for the Conversation from the merged Customer Profile, which was merged into another open Conversation. | **Note -** Conversations are only merged if there are open Conversations in both Customer Profiles. |

### How the Conversation**Timestamps** report is filtered

Use these filters to modify the data in your report. You can learn more about filters [here](https://help.gladly.com/docs/generate-reports).

**Date**

- When filtering by date, you will see any events recorded within that date range. This corresponds to the "Timestamp" field.