---
title: "Connect or Disconnect Gladly Agents from an Entry Point"
slug: "connect-or-disconnect-gladly-ai-from-an-entry-point"
updated: 2026-08-29T21:32:02Z
published: 2026-08-29T21:32:02Z
canonical: "help.gladly.com/connect-or-disconnect-gladly-ai-from-an-entry-point"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect or Disconnect Gladly Agents from an Entry Point

| **REQUIRED USER ROLE** Administrator and Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Use the **Entry Points** page to control which Channels (e.g., Chat, Email, SMS) and Entry Points Gladly AI is available in. For each entry point, you can assign a Gladly Agent, choose which version of that agent to use, and add A/B tests to split traffic between configurations.

## Connect a Gladly Agent to a Channel Entry Point

1. Select **AI Agents** from the main menu. ![Gladly AI interface showing options for managing AI agents and workflows.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/new left side nav (1)(1).png)
2. Click the list of Gladly Agents, then select **Connect Entry Points**.

![Dropdown menu showing options for Retalè World and entry point management.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/connect entry (1).png)
  1. Alternatively, you can click **Entry Points** from the main navigation bar. ![Gladly AI interface showing various management options with 'Entry Points' highlighted.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/entry points call out (1)(1).png)
3. Locate the entry point row you want to connect. Entry points are grouped by Channel (Chat, Email, SMS, etc.).
4. In the **Agent** column, click the dropdown and select a Gladly Agent. ![Entry points configuration showing options for routing traffic between different agents.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/entry points select.png)
5. In the **Version** column, click the dropdown and select a version:
  1. **Always latest:** the entry point automatically uses the most recently saved version of the agent.
  2. **[Date/time]:** pins the entry point to a specific saved version. A **[X] behind** badge appears if the pinned version is no longer the latest. ![List of document versions with the latest version highlighted for easy identification.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/select versions.png)
6. Click **Save**.

The entry point now routes incoming conversations through the selected Gladly Agent and version. If an entry point is not yet listed, click **Add entry points** at the top right to add it.

> [!NOTE]
> The Structured Threads pill appears, indicating if the Agent is configured as a [Thread](https://help.gladly.com/docs/what-are-threads).
> 
> ![Dropdown menu for selecting entry points in structured threads interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-10-27 at 12.06.45 PM.png)

## Disconnect a Gladly Agent from an Entry Point

1. From the **AI Agents** page, click the list of Gladly Agents, then select **Connect Entry Points**.

![Dropdown menu showing options for Retalè World and entry point management.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/connect entry (1).png)
2. Locate the entry point row you want to disconnect.
3. Click the delete icon on that row.
4. Click Save.

The entry point is removed and will no longer route conversations through Gladly.