---
title: "Configure Task Routing Window"
slug: "configure-task-routing-window"
description: "Every Task created requires a due date, and there's no limit to the number of Tasks that can be assigned to an Agent. Learn more about task routing in Help Docs"
updated: 2026-03-22T22:05:42Z
published: 2026-03-22T22:05:42Z
canonical: "help.gladly.com/configure-task-routing-window"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Task Routing Window

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Because every Task created requires a due date, and there's no limit to the number of Tasks that can be assigned to an Agent, there's a way to control how soon Tasks become visible in the My Customers list. For example, suppose you want *Agents* or *Task Users* to only see Tasks assigned to them that are less than seven days before the due date. If the **Task routing window** is set to *10080 minutes* (seven days), any Tasks with a due date greater than seven days will not appear in the My Customers list.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Agent Experience** category, click **Conversation Workflow**.
4. Find the **Tasks** section and edit the following: ![Task routing window specifies time before tasks appear in the Customer List.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/taskroutingwindow.webp)
  - **Task routing window (minutes) –** Enter the time (in minutes) how soon Tasks appear on the My Customer list relative to the Task due date.
5. Click **Save**.