---
title: "Configure Remailer"
slug: "configure-remailer"
description: "Learn how to configure Remailer, which allows multiple email addresses to appear like they are coming from the same address."
updated: 2025-01-16T21:03:28Z
published: 2025-01-30T20:02:39Z
canonical: "help.gladly.com/configure-remailer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Remailer

Remailer allows multiple email addresses to appear as coming from the same address. For example, with remailer, inbound emails from [*status@retale.com*](mailto:status@retale.com), [*shipping@retale.com*](mailto:shipping@retale.com), and [*returns@retale.com*](mailto:returns@retale.com) show as coming from [*customerservice@retale.com*](mailto:customerservice@retale.com). With remailer configured, a single email can be 'scattered' across multiple Customer Profiles without causing information to be lost.

Contact[](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team)Gladly Support to set up remailer.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-08T04%3A10%3A00Z&se=2026-11-08T05%3A10%3A00Z&sr=c&sp=r&sig=w4OoI21YbQrbTgNc38Zw01OICWxHb74PegE9PnG77n4%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.