---
title: "Configure Notification Sounds and Channel Colors"
slug: "configure-notifications-sounds-and-channel-colors"
updated: 2026-07-08T18:57:13Z
published: 2026-07-08T18:57:13Z
canonical: "help.gladly.com/configure-notifications-sounds-and-channel-colors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Notification Sounds and Channel Colors

Make it easier to audibly identify whether you are receiving calls or messages by assigning a unique notification sound and identify Channel Contacts by color. With per-Channel customization, a Chat Contact can look and sound different from an SMS or Email at a glance.

The configurations are specific to you as a user rather than a globally controlled setting.

## Update notification sounds and Contact color

1. Click your **avatar/initials** in the top-right corner of Gladly
2. Click **Profile**

Proceed to configure the [Channel Contact color](/product-docs/docs/configure-notifications-sounds-and-channel-colors#what-you-can-customize) and [notification sounds](/product-docs/docs/configure-notifications-sounds-and-channel-colors#perchannel-notification-sound) settings.

### Change Channel Contact color

Assign a distinct color to each Channel Contact (e.g., a Chat, an SMS, Email). The color appears as a border around the Contact on the Conversation Timeline. For example, picking *Yellow* for Voice makes voicemails and live call recordings appear with a yellow border in the Conversation Timeline.

Select from the following options:

- **No custom colors** uses Gladly Team color defaults across all Contact types.
- **Border colors per Channel** allows for color customization of each Channel Contact.

![Voicemail interface showing playback controls and channel routing options for voice messages.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/channel colors.png)

- Select a preferred color on any Channel.
- Colors are visible in the Conversation Timeline on Gladly Team.

### **Change Per-Channel notification sound**

Assign a distinct sound to play when a new Contact arrives from a specific Channel.

Select from the following options:

- **Basic sound** uses the Gladly Team default sound across all notifications.
- **No sound** mutes all notifications.
- **Per Channel sound** allows for notification customization.

![Settings for notification sounds with options for various messaging apps listed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/per%20channel%20sound.png)

- Chat
- SMS
- Email
- Voice
- Facebook Messenger
- WhatsApp
- Instagram Direct (DM)
- Instagram Comment
- Custom Channel

Select your sound choice from the list for each Channel. Click ![sound icon.png](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/sound%20icon.png) to hear a sample.

## Tips

- **Prioritize visually.** Use high-contrast or distinct colors for channels with tighter SLAs (e.g., Chat). This helps identify and respond to time-sensitive Contacts faster.
- **Keep sounds distinct.** Avoid assigning similar-sounding notifications to Channels that handle different response expectations. The goal is instant recognition.
- **Align with your team.** If multiple Agents handle the same Channels, align on a consistent color convention so queue views look the same for everyone.
- **Consider accessibility.** Choose colors that are distinguishable to Agents with color vision differences. Using both color and sound together ensures redundant cues.