---
title: "Configure Chat Privacy Policy Notice"
slug: "configure-chat-privacy-policy-notice"
description: "See how to configure your Chat Privacy Policy Notice within Gladly. This notifies Customers that by starting a chat session, they are accepting your company's privacy policy."
updated: 2026-04-02T05:44:50Z
published: 2026-04-02T05:44:50Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Chat Privacy Policy Notice

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

A privacy policy is a statement that describes how a company collects, uses, stores, shares, discloses, and protects personal information in connection with its website or service. When customers communicate with your company, such as through a chat using Chat, it is important to inform them that by starting a chat session, they are accepting your company's privacy policy.

The Privacy Policy setting in Chat is deactivated by default. If activated, the privacy policy statement will be displayed above the Chat button before a session begins and remain visible during an active chat session. This ensures that Customers know and understand your company's privacy practices before sharing personal information through the Chat feature.

![Chat interface displaying privacy policy agreement and customer service options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/privacy-policy-placement.webp)

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Channels** category, click **Chat**. The Chat page will show you a list of your current Chats.
4. From the Chat settings page, hover over the Chat you want to configure the Privacy Policy notice and click![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/kebab-icon-vertical.svg), then click **Configure**.
5. Scroll down to the Style section to find the **Privacy Policy Disclaimer**setting.****
  - This setting is inactive by default (the box is not checked).
  - Check the box to activate the setting and enter your Privacy Policy statement. For example, "By using chat, you accept Privacy Policy."
    - **Note –** Keep the privacy disclaimer concise and within the 140-character limit.
  - Link back to your company's Privacy Policy page by highlighting the text and inserting the link. ![Privacy policy disclaimer with a link and agreement statement for users.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/privacy_policy_in_glad-app_.webp)
  - Press enter/return to save the link.
6. Click **Save** on the bottom right corner to confirm your Chat settings update.

> [!WARNING]
> Privacy Policy statement character limit
> 
> The chat widget privacy policy text supports up to 200 characters. If your privacy policy is longer, we recommend including a shortened version here and linking to the full policy on your website.