Composition Screen and Text Editor Overview
- 30 Aug 2022
- 4 Minutes To Read
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Composition Screen and Text Editor Overview
- Updated On 30 Aug 2022
- 4 Minutes To Read
-
Print
-
PDF
The Composition Screen and text editor features are found on Customer Profiles and the Answers page. It's used for:
- Communicating with Customers.
- Formatting replies (e.g., emails) to Customers.
- Creating and formatting Notes and Tasks.
- Creating and formatting Answers (Reference, Email, Messaging, Public).
- [A] – Composition Screen
- [B] – Text Editor Toolbar
A - Composition Screen
This is the area where you compose your SMS, email, Tasks, etc., for your Customer. Answers also have an area to compose text.
B - Text Editor Toolbar
Used to format text in Answers, Notes, Tasks, and Emails. The text editor toolbar gives additional choices to format your text.
Text Editor Feature | Functionality | Text Editor Notes | Available In | ||||
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[A] Text Size | Change the size of the composed text |
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[B] Text Color | Change the color of the composed text |
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[C] Bold, Italic, Underline | Bold, italicize and underline composed text |
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[D] Bullets, Numbered Lists | Create lists using:
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[E] Text Alignment (left, center, right, justification) | Adjust text alignment to be left, center or right justified |
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[F] Hyperlink Text | Allow a word/sentence to be clickable to direct to another page or document |
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[G] Placeholder | Indicates what specific information must be provided. If the place holder says [color], then it should be replaced with a color (e.g., blue) |
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[H] Variable | Automatically populate information based on the variable. If the variable = "Agent's Name," then Gladly will automatically insert the name of the Agent |
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[I] Reference Link | Search and link to another Reference Answer. |
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[J] Emojis | Insert Emojis |
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[K] Table |
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[L] Text Highlight | Highlight a word or sentence |
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[M] Inline Image | Insert an image for visual support |
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[N] Attachment | Attach a downloadable document that Customers or Agents can download |
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[O] Block Quotes | Highlight parts of your text by using block quotes |
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[P] Indentation | Indent a text or sentence to increase the margin at the beginning of the line This is an indented sentence. |
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Other Text Editor Features | Functionality | Additional Notes | Available In | ||||
Auto-Capitalize | Automatically capitalize the first letter of a sentence or the first letter of a word after a period |
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Auto-Complete | Predictive text suggestions while typing which can be accepted or ignored |
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Auto-Suggest | Predictive text suggestions before typing and can be accepted or ignored |
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Pastable HTML | Copy and paste content (from Google Docs, Microsoft Word v16.38 - Mac, Microsoft Word v16.0 - Office, and semantic HTML) and retain the HTML structure of the content |
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