--- title: "Composer and Text Editor Interface Overview" slug: "composer-and-text-editor-interface-overview-1" updated: 2025-04-17T14:28:28Z published: 2025-04-17T14:28:28Z canonical: "help.gladly.com/composer-and-text-editor-interface-overview-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gladly.com/llms.txt > Use this file to discover all available pages before exploring further. # Composer and Text Editor Interface Overview The [Composer](/docs/composer-and-text-editor-interface-overview) and text editor features are found on [Customer Profiles](https://help.gladly.com/docs/what-is-a-customer-profile) and the [Answers](https://help.gladly.com/docs/what-is-answers) page. It's used to: - Communicate with Customers. - Format text replies to Customers. - Create and format Notes and Tasks. - Create and [format Answers](https://help.gladly.com/docs/format-answers-using-the-editor) (Reference, Email, Messaging, Public). ## Composer interface ![Email interface showing recipient, subject, and message about finding shoes.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/composer-overview.webp) - **[A] Composer –** Area to compose and edit messages, emails, Tasks, and Notes - **[B] Text Editor Toolbar –** Format text in Answers, Notes, Tasks, and Channel Composers. The text editor toolbar provides additional choices for formatting text. - **Note –** Tasks and Notes display the editor toolbar on the top-right area of the Composer. ## Text editor interface ![Toolbar displaying text formatting options like bold, italic, and alignment features.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Composition-Editor-1024x88.webp) | Text Editor Feature | Functionality | Text Editor Notes | Text Editor Notes | | --- | --- | --- | --- | | **[A]** Text Size | Change the size of the composed text | - Supports four text sizes: small, medium, large, huge - When pasting text, it will attempt to match the text size to our closest text size | - Reference Answers, Email Answers | | **[B]** Text Color | Change the color of the composed text | Adjust text alignment to be left, center, or right justified | - Email - Notes - Tasks, Task Comments - Reference Answers, Email Answers | | **[C]** Bold, Italic, Underline | **Bold**, italicize and underline composed text | - No additional note | - Email - Notes - Tasks, Task Comments - Email Answers, Reference Answers, Public Answers | | **[D]** Bullets, Numbered Lists | Create lists using: • bullets 1. numbers | - No additional note | - Email - Notes - Tasks, Task Comments - Email Answers, Reference Answers, Public Answers | | **[E]** Text Alignment (left, center, right, justification) | Adjust text alignment to be left, center or right justified | - No additional note | - Email - Notes - Tasks, Task Comments - Reference Answers, Email Answers | | **[F]** Hyperlink Text | Allow a word/sentence to be clickable to direct to another page or document | - URLs sent to Customers using the full format (i.e., http://www.google.com) are clickable in chat. | - Email - Notes - Tasks, Task Comments - Email Answers, Reference Answers, Public Answers | | **[G]** Placeholder | Indicates what specific information must be provided. If the placeholder says [color], then it should be replaced with a color (e.g., blue) | - Placeholders have to be manually filled in by the Agent before sending - Pressing the tab key while focused on a placeholder will focus on the next placeholder. | - Email, Chat, SMS - Notes, Tasks - WhatsApp | | **[H]** Variable | Automatically populate information based on the variable. If the variable = "Agent's Name," then Gladly will automatically insert the name of the Agent as shown in their Gladly profile. | - Created in Answers (Reference, Email, and Messaging) and will auto-populate in all Composers. - Variables in Answers will auto-populate with Customer and Agent specific information (e.g., Agent or Customer name) - If variable data is missing (e.g., missing Customer name, the default value of the variable is used) - If variable data is missing and there is no default value configured, the Agent will have to fix the variable. | - Email, Chat, SMS - Notes, Tasks - WhatsApp | | **[I]** Reference Link | Search and insert a link to a Reference Answer. | Click **+ref**then start typing to search Reference Answers. Press return/enter to insert the Reference Answer. | - Reference Answers | | **[J]** Emojis | Insert Emojis 😎 | - Most frequently used emojis (based on usage specific to the browser) appear in the top section of the emoji menu - We display the Emoji 5.0 set in the Gladly emoji picker [https://emojipedia.org/emoji-5.0/](https://emojipedia.org/emoji-5.0/) - Emoji 5.0 emojis are supported in: - Microsoft Windows 10 v1709+ - Apple MacOS High Sierra 10.13.1+ - Apple iOS 11.1+ - Google Android "Oreo" 8.0+ - SamsungOne - UI 1.0+ - Experience 9.0+ - WhatsApp 2.17+ | - Reference Answers, Email Answers, Public Answers - Email - Notes - Tasks | | **[K]** Table | Insert table | - Create up to 6 rows and columns - Insert more rows and columns by clicking on the icon and selecting "Insert..." | - Reference Answers | | **[L]** Text Highlight | Highlight a word or sentence | •Available for use inside a Table only. | - Reference Answers | | **[M]** Inline Image | Insert an image for visual support | | - Reference Answers - Public Answers - Email Answers | | **[N]** Attachment | Attach a downloadable document that Customers or Agents can download | - Attachments can be drag-and-dropped into the Composer. - When using an Answer with an attachment, the attachment will be added to the Composer. - Limited to 15MB per attachment. | - Email, Chat - Notes, Tasks - Reference Answers, Email Answers | | **[O]** Indentation | Indent a text or sentence to increase the margin at the beginning of the line | - Pressing tab does not indent - Pressing backspace does not unindent - Indentation buttons will indent the entire line - From an indented line, pressing enter will create a new line that is at the same indentation. | - Email Answers | ## Additional editor features | Other Text Editor Features | Function | Additional Notes | Available In | | --- | --- | --- | --- | | [Greeting Suggestion](https://help.gladly.com/docs/greeting-suggestion) | Predictive text suggestions before typing can be accepted or ignored. | The suggested text will appear as a light gray text — press the tab to accept or keep typing to ignore | Chat, SMS, social messaging | | Pastable HTML | Copy and paste content (from Google Docs, Microsoft Word v16.38 - Mac, Microsoft Word v16.0 - Office, and semantic HTML) and retain the HTML structure of the content. | - Complicated HTML structures or items that require more infrastructure (images, tables) are not supported - Support is based on well-formatted HTML - Basic tags and formatting are supported | - Email - Notes, Tasks - Reference Answers, Email Answers | | Paste Attachments | Use 'Ctrt-V' or 'Cmd-V' to paste attachments/images to Composer. | | Messaging only |