---
title: "Compliance Event Log"
slug: "compliance-event-log"
description: "Use the Compliance Event Log to keep track of compliance events, compliance settings changes, or Customer data deletions."
updated: 2025-02-10T22:07:22Z
published: 2025-02-10T22:07:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Compliance Event Log

| **REQUIRED USER ROLE** Compliance Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Use the Compliance Event Log to track compliance events, setting changes, or Customer data deletions.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Security and** **Compliance**category, click **Compliance Event Log**.

## Compliance Event Log overview

The log displays the following information for each compliance event.

- **Event Type –** The type of event that occurred (e.g., deletion).
- **Description –** Describes the activity or action taken with the event.
- **Customer ID –** The unique ID of the Customer affected by the event.
- **Date –** The date and time the event occurred.
- **Performed By –** The Compliance Administrator who triggered the event. Events completed by the Gladly system will show "System."

### Compliance Event types and descriptions

The following event types may appear on this list:

| **Event Type** | **Action** | **Description** |
| --- | --- | --- |
| ATTACHMENT_REDACTED | [JSON file downloaded for a Customer](https://help.gladly.com/docs/configure-data-retention-settings-and-data-deletion-options) | Deleted an attachment from a Customer Profile. |
| CONVERSATION_DELETED | Conversation with all Conversation items inside is deleted. Appears when a Customer Profile with Conversations is also deleted. | Deleted a Conversation and all items contained in a Conversation. |
| CUSTOMER_PROFILE_EXPORTED | [Delete a Conversation item](https://help.gladly.com/docs/configure-data-retention-settings-and-data-deletion-options#delete-data-on-a-contact-level) | Downloaded a JSON file. |
| CONVERSATION_ITEM_REDACTED | Customer [Data Retention settings updated](https://help.gladly.com/docs/configure-data-retention-settings-and-data-deletion-options#platform-level-setting-for-data-retention) | Deleted a Conversation item. |
| DATA_RETENTION_CONFIG_UPDATED | [Deleted Customer Profile](https://help.gladly.com/docs/configure-data-retention-settings-and-data-deletion-options#delete-data-on-a-customer-profile-level) | Updated Customer Data Retention settings. |
| PROFILE_DELETED | [Deleted call recording](https://help.gladly.com/docs/pause-delete-or-download-voice-call-recordings/#h-delete-call-recording) | Deleted a Customer Profile. |
| RECORDING_REDACTED | [Deleted call recording](https://help.gladly.com/docs/pause-delete-or-download-voice-call-recordings/#h-delete-call-recording) | Deleted a call recording. |

## Deleted Conversations performed by 'System'

If you see CONVERSATION_DELETED events performed by "System," these are typically caused by [Customer Merges](/docs/merge-customer-profiles) when two open Conversations are merged, and one of the Conversation threads is deleted once merged. Use the [Conversation Timestamps](https://help.gladly.com/docs/merge-profiles#merge-events-in-the-conversation-timeline) report if you'd like to see recent merge events.