---
title: "Close and Reopen a Task"
slug: "close-and-reopen-a-task"
description: "Once a Task is completed, it’s important to mark it officially \"Closed.\" — kind of like checking an action item off your to-do list. Learn more in Help Docs."
updated: 2025-01-26T06:44:52Z
published: 2025-01-30T20:01:56Z
canonical: "help.gladly.com/close-and-reopen-a-task"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Close and Reopen a Task

Once a Task is completed, it’s important to mark it officially "Closed" — kind of like checking an action item off your to-do list.

## To close a Task

In a Customer's Profile, click Close from the Task card in the Conversation Timeline or the Task Panel.

![Task management interface showing important notes and options for closing tasks.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/close_a_task.webp)

Once a Task is closed (and there are no other Tasks open,) the Task also disappears from your My Customers list.

## Reopen a Task

You can also reopen a closed Task if it turns out more work needs to be done. ![Closed task notification with option to reopen and important notes from Claire Adams.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/reopen_a_task.webp)

To reopen a Task, click **Reopen** on the top right of the Task (in the Customer's Conversation Timeline) or the Task Panel.